Marilyn Edstrom

Marilyn Edstrom has extensive experience in operations management within the financial services and insurance sectors, holding various leadership roles since 1972. Currently, as the Head of Disability Income Operations at MassMutual Financial Group since 2000, Marilyn leads a team focused on Disability Income Payment Services and project management. Previous roles at MassMutual include Director of DI and EB Post Issue Services, where Marilyn oversaw Disability Insurance administration, and Director of Enterprise Distribution Services, managing agent compensation and operations effectiveness. Earlier experience includes leadership at Lincoln Financial Distributors, CIGNA, and Travelers Insurance Company, where Marilyn implemented significant operational improvements, such as centralized call centers and formal training programs. Marilyn's educational background includes studies at Manchester Community College.