Brad Yates

Brad Yates is an experienced leader in customer service and business support, currently serving as the Director of Business Support Services at MasterBrand Cabinets since July 2004. In this role, Brad oversees key functions including reporting, training, project management, continuous improvement, lease management, and facility support. Prior positions at MasterBrand Cabinets include Director of Customer Service, where Brad managed customer service departments across multiple locations and led continuous improvement initiatives, and Sr. Manager of Customer Service, focusing on employee development and service metrics. Previously, Brad worked as Call Center Manager for Business Technical Support at Gateway from December 1996 to July 2004. Brad holds a Master's degree in Human Resources and Information Systems and a Bachelor's degree in Allied Health (Psychology) from the University of South Dakota, as well as education from Macalester College.