Jamie Balloch currently serves as Vice President of Operations- Experience and Self Service at Mastercard, focusing on Operations and Experience Transformation through AI and digital advancements. Prior experience includes leadership roles in customer experience and operations transformation at Vodafone and Vodafone Business, where strategic optimizations and service enhancements were implemented across global footprints. Jamie's tenure at GSK involved directing operational excellence initiatives, while previous positions at BT, GE Healthcare, and NHS Improvement emphasized continuous improvement and Lean practices across various sectors, notably healthcare. Jamie holds an LLB (Hons) in Law from the University of Central Lancashire.
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