João Pinto is a seasoned professional currently serving as a Customer Technical Services Analyst II at Mastercard since November 2024. With experience as a Team Lead and Cards and Dispute Administrator at Paymentology and a role as Card Administrator at ExxonMobil, João has a strong background in customer service and dispute resolution. Previous positions include Analista de suporte ao cliente at Wipro Brasil and Customer Assistant at Citi. João holds an undergraduate degree from Universidade Federal do Paraná and has pursued multiple MBAs, including in Marketing Management from Universidade Positivo, Data Science and Analytics from USP, and Project Management from Universidade Anhanguera São Paulo.
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