Nihan Koçak is a seasoned professional in product management and customer experience, currently serving as the Director of Product Management and Commercialization at Mastercard since July 2025. Prior to this role, Nihan led the product team for the "Dolap" mobile app at Trendyol Group, focusing on product strategy and data science roadmap. Nihan's background includes significant contributions at BKM Bankalararası Kart Merkezi, where responsibilities encompassed managing QR payments in e-commerce, reshaping the strategy for BKM Express, and advancing open banking initiatives. Nihan has also held positions focused on customer experience at Hepsiburada and in consulting at Korn Ferry, as well as various roles at Garanti BBVA, contributing to customer journey development and marketing analytics. Nihan holds a Bachelor of Science degree in Industrial Engineering from Middle East Technical University.
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