Sohail Alim is a banking professional with 19 years of diverse experience in retail banking, currently serving as Director of Account Management at Mastercard. Previously, Sohail held significant roles at Standard Chartered Bank, including Head of Call Centre, where they transformed a cost center into a profit-generating business, and led key projects like the innovative "Kiosk" initiative. Sohail has developed numerous industry-first services, contributed to substantial cost savings, and improved customer experiences throughout their career. Having graduated with a Bachelor of Business Administration from the American International University-Bangladesh, Sohail is known for a strong commitment to efficiency, productivity enhancement, and customer satisfaction.
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