Shannan Casteel

Shannan Casteel is an experienced professional currently serving as a Functional Analyst III at Clayton Homes Inc. since February 2023, where responsibilities include facilitating requirements gathering and compiling detailed stories for development teams. With a long tenure at MasterCraft Boat Company since February 2015, Shannan has held several roles including Salesforce Administrator, Product Reliability Manager, and Product Support Supervisor, contributing to the launch of Salesforce Lightning Experience and various integrations. Prior experience includes positions at Trencor Inc., where Shannan led business process improvements and managed warranty procedures. Educational credentials include a Bachelor of Science in Technical and Scientific Communication from Tennessee Technological University and specialized training through Trailhead by Salesforce.