Heidi Juarez

Heidi Juarez is a seasoned professional with over 25 years of experience in Account Management, Implementations, Customer Success, and Customer Experience. Currently serving as VP of Care at Connectbase since December 2023, Heidi is recognized for an authentic approach characterized by humility and a strong sense of care in all endeavors. Prior to this role, Heidi was VP of Customer Experience at MasterStream, where significant contributions were made to the development of complex quoting automation within the telecom sector. Heidi's career at MasterStream ERP, which began in February 2013, included key positions such as VP of Customer Experience, Director of Customer Success, and Account Supervisor, highlighting expertise in delivering superior SaaS solutions to the telecom and VAR industry. Earlier experience at Salestream Software as an Implementation Specialist further solidified Heidi's skill in customer lifecycle automation.