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Nadine Duckworth

Customer Care & Service Manager at MatchesFashion

Nadine Duckworth is an experienced Customer Care and Service Manager currently employed at MATCHESFASHION since May 2013, where responsibilities include managing a team of over 20 Customer Care Advisers and ensuring efficient resolution of customer queries at the first point of contact. Prior to this role, Nadine held various positions within MATCHESFASHION, including Customer Service Manager and Senior Customer Service Co-Ordinator. Experience at Arcadia Group Ltd from April 2007 to March 2013 included roles as Customer Care Team Leader and Refunds and Order Processing Advisor, showcasing strong problem-solving skills and comprehensive departmental knowledge. Earlier in the career, Nadine worked at Haringey Council as an Information Receptionist and Income Recovery Administrator, handling public inquiries and managing tenant accounts. Nadine holds a degree in Business Administration from Haringey Adult Learning, complementing foundational education from Hornsey School For Girls.

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