Sarha Kim

Sarha Kim has extensive experience in customer care and operations management, currently serving as Customer Care Manager at MATCHESFASHION since July 2017, where responsibilities include monitoring team performance and managing workflow to meet service level agreements. Prior roles at MATCHESFASHION include Customer Care Operations Manager, Assistant Customer Care Manager, and Customer Care Supervisor. Earlier professional experience includes positions at Casetify, where market research and strategic partnerships were key tasks, and T&B Education Consulting Limited, where Sarha managed marketing activities and client relations. Sarha also worked as a Teacher at Kids' Gallery, focusing on curriculum development and student assessment. Sarha holds a Bachelor's degree with Distinction in Fine Arts from the Royal Melbourne Institute of Technology.