Loïck Couvreur

Team Leader Customer Care Representative at Matera

Loïck Couvreur has a diverse work experience spanning multiple industries. Loïck is currently working at Matera as a Team Leader Customer Care Representative since October 2022. Prior to this, they worked as a Customer Success Manager at both Matera from May 2021 to September 2022, and SIMPLIFIA from February 2021 to April 2021.

Loïck also has experience in project management as a Chargé de projet at Bouygues Telecom from January 2020 to July 2020. Loïck was responsible for co-managing a large project to improve internal tools and had direct contact with a service provider. During this time, they wrote multiple requirements expressions, conducted meetings with various stakeholders, and created valuable internal documents.

Before that, Loïck worked as a Consultant junior at VISEO from January 2019 to July 2019, where they were part of the Veille team and contributed to database development, analysis, and synthesis for Orange.

Additionally, Loïck gained experience as an Accompagnateur/Moniteur at Xavier Adventure in April to May 2018, and as an Agent intérimaire at ManpowerGroup from 2014 to 2018. In the latter role, they had the opportunity to work as an interim employee and gained professional experience, including a mission as a Conseiller vente at RETIF in Valence.

Loïck also has business management experience as a Co-gérant caviste at Nicolas for nearly two months in 2017, where they successfully exceeded sales targets. Loïck worked as a Conseiller ventes at Alinéa in May to July 2016, developing skills in customer advice, negotiation, and sales.

Furthermore, Loïck had a brief internship as a Stagiaire en fonction commerciale at Nestor&Jeeves in May and June 2015.

Loïck'searliest work experience was as an Agent administratif at ERDF in August 2013, where they were responsible for managing a group of "Haute Tension" clients, primarily large businesses with significant electricity needs.

Loïck Couvreur is currently in their 5th year, pursuing a Master's degree in Digital Marketing with a specialization in Commercial Sciences at ESSCA. Prior to this, they attended Prépa HEC Stan in 2013 for a year, focusing on General Economics. Loïck completed their Baccalauréat in General Studies at Don Bosco Nice in 2013.

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