Jacky T.

Jacky T. is an experienced IT professional with a diverse background in technical support, systems administration, and project management. Currently serving as the Lead Service Desk Analyst and Supervisor at MATHESON since May 2022, Jacky oversees a team of service desk agents, focusing on performance monitoring and training. Previous roles include Senior Systems Administrator at Hikma Pharmaceuticals, where responsibilities involved PowerShell scripting, Active Directory management, and SCCM imaging. With foundational experience as a Desktop Support Lead at JDSU and roles spanning from desktop support to IT coordination, Jacky has consistently demonstrated a commitment to optimizing IT operations and enhancing user support across various organizations. Educational qualifications include a Certificate in Word Processing and Computer Science from Queensborough Community College and further studies at New York University.