Rebecca B.

Head Of Customer Experience at Matrix Education

Rebecca B. is an experienced professional in customer experience and eCommerce operations, currently serving as the Head of Customer Experience at Matrix Education since July 2025. Prior to this role, Rebecca held leadership positions at Hotsprings, focusing on global eCommerce operations and customer experience, and at Pandora, where responsibilities included overseeing eCommerce operations for multiple regions with an emphasis on user journey and omnichannel strategies. Rebecca's career in customer service began at David Jones, progressing from Online Customer Service Senior Operative to National Operations Manager. In addition to professional experience, Rebecca completed a Doctor of Philosophy (PhD) in Cardiovascular Science and Medicine at the University of Sydney, where research focused on human cardiac stem cells as potential treatments for heart disease, complemented by an Honours degree in Pathology/Experimental Pathology.

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Matrix Education

Matrix Education is Sydney's leading tuition college for Year 3 to 12 students. We specialise in English, Mathematics, Science, Physics, Chemistry and Biology. The majority of our students are ranked top at their school and score ATAR results over 95. Students are positioned ahead of their school curriculum with the Matrix Learning System. Our experienced teachers teach every topic in-depth before they are covered at school. As a result, students are more confident and 'exam-ready'​ when they revisit the topics at school. Matrix is a place where carefully planned spaces, innovative teaching practices and state-of-the-art technology all combine to allow for powerful new ways of learning. It's also the HSC Tutoring College of Choice for more than 6,000 students and their families. At Matrix, our students come first. Find out more about us www.matrix.edu.au


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Headquarters

Sydney, Australia

Employees

201-500

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