Calvin Ng

Calvin Ng is an experienced customer service professional with a strong background in operations and KYC analysis. Currently serving as a Customer Service Operations Specialist at Matrixport, responsibilities include identifying potential issues for new users and managing transaction verifications globally. Previous roles include KYC Ops Analyst at Binance, where Calvin evaluated account documentation to mitigate risks, and Customer Service Specialist at OKEX TECHNOLOGY SDN BHD, focusing on troubleshooting financial transactions. As a Customer Service Manager at Aurosia, oversight of team performance ensured adherence to quality standards, while earlier positions included leadership roles in telesales and team management at Mil Capital Solution Sdn Bhd and Sutherland Global Services. Calvin began a career in customer service at Scicom (MSC) Bhd, excelling in managing multiple customer interactions. Education was completed at SMK Taman Desa.