Mattersight Corporation
Aaron Sly has a diverse work experience spanning over several companies and roles. Aaron started their career in 2004 at Walmart as a Cashier, and gradually progressed to become a Service Desk Associate and eventually a Customer Service Manager. During their tenure at Walmart, Aaron supervised cashiers, conducted job interviews and evaluations, ensured customer satisfaction, and troubleshooted cash register issues. Aaron exceeded job performance expectations for four consecutive years. In 2010, Aaron joined UMD Information Technology Systems & Services as a Help Desk Consultant and Desktop Support, where they provided assistance with IT issues. Following that, they worked in a short contract job at CompuCom as a Field Service Technician, where they assisted with a laptop replacement project, including data backup, encryption, setup, and support for users. Since 2011, Aaron has been working at Mattersight Corporation as a Senior Application Systems Engineer, although the specific details of this role are not provided. Overall, Aaron's work experience showcases their strong customer service, technical support, and managerial skills.
Aaron Sly studied at the University of Minnesota Duluth from 2007 to 2011, where they earned a Bachelor of Science degree in Computer Information Systems.
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Mattersight Corporation
Mattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operationalperformance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers.Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.