Mattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operationalperformance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers.Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.

Analytics

Cloud

Information Technology

Software

Mattersight Corporation

Kevin McGilligan

Scott Inns

Travis Wolfe

Andrew Traba

Kirsten Doornbos

Ryan Robertson

Tony Jensen

Meghan Dwinells, PMP

Steven Anderson

Jeff Geltz

The Engineering Team at Mattersight Corporation is responsible for designing, developing, and maintaining the software solutions that drive the company's Behavioral Analytics services. This team consists of roles such as Software Architects, Senior Software Engineers, and Database Engineers, who collaborate to build and optimize the analytics platform that captures and analyzes customer and employee interactions. Their expertise ensures the seamless integration of various data sources and the development of intuitive applications that enhance customer-agent interactions, ultimately contributing to improved conversation outcomes and operational efficiencies for the company's clients.

Engineering Team

Engineering And IT

Leadership Team

Engineering Team

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Engineering And IT

Leadership Team