Mattersight Corporation
Jeff Geltz has extensive work experience in IT consulting and leadership roles. Jeff started their career in 1989 as a Director at New England Electric System and then moved to AllEnergy Marketing Co. as a Director in 1996. In 1999, they joined eLoyalty as VP & CIO, where they served until 2011. Geltz then worked as Vice President and CIO at Mattersight Corporation from 2011. In 2018, they became an Independent Consultant, specializing in IT consulting and advisory board leadership.
Jeff Geltz received their Master of Business Administration (MBA) in Finance, General from Suffolk University - Sawyer Business School from 1989 to 1991. Prior to that, they completed their Bachelor of Science (BS) degree in Business from UNH Peter T. Paul College of Business and Economics from 1977 to 1981. Additionally, they earned another Master of Business Administration (MBA) degree from Suffolk University, although the specific dates and field of study are not provided.
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Mattersight Corporation
Mattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operationalperformance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers.Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.