Mattersight Corporation
Kirsten Doornbos has extensive experience in various roles within the customer engagement and business development field. Kirsten is currently working as a Solution Executive for Customer Engagement Analytics at NICE Ltd since August 2018. Prior to that, they were the Vice President of Business Development at Mattersight Corporation from August 2015 onwards. Kirsten also worked at Cisco Systems, where they held the positions of Senior Account Manager from March 2012 to August 2015, and Customer Interaction Solutions PSS from January 2008 to March 2012. Before joining Cisco Systems, they served as the Vice President of Business Development at eLoyalty from August 2006 to January 2008. Kirsten began their career at Inforte as a Director from 2000 to 2004 and QuickStart Technologies as an AM from 1995 to 2000.
Kirsten Doornbos attended Orange Coast College from 1990 to 1992. However, no degree or field of study information is available for this period. Kirsten then pursued a Bachelor of Arts degree in International Business at UCLA from 1992 to 1994.
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Mattersight Corporation
Mattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operationalperformance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers.Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.