Mattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operationalperformance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers.Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.

Analytics

Cloud

Information Technology

Software

Mattersight Corporation

Kevin McGilligan

Scott Inns

Travis Wolfe

Andrew Traba

Kirsten Doornbos

Ryan Robertson

Tony Jensen

Meghan Dwinells, PMP

Steven Anderson

Jeff Geltz

The Engineering and IT team at Mattersight Corporation is responsible for managing and optimizing the company’s technology infrastructure. This includes overseeing network operations, automating processes, maintaining cloud services, and ensuring secure data storage. The team also works to ensure IT solutions are effectively integrated into the company's systems, enhancing overall operational efficiency and supporting Mattersight's enterprise-grade SaaS solutions for contact centers.

Engineering And IT

Engineering Team

Leadership Team

Engineering And IT

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Engineering Team

Leadership Team