Mel Warner-Taylor

Mel Warner-Taylor possesses extensive experience in customer experience and operational management within the retail sector. Currently serving as Head of Customer Experience at Mattressman since February 2024, Mel previously held the role of Head of Visitor Operations at Sainsbury Centre from June 2022 to February 2024. Prior experience includes working as Retail Area Manager at East Anglia's Children's Hospices, and serving as Associate Business Mentor and Business Mentor at Pinnacle People. Mel's tenure at Mattressman as General Manager spanned from May 2017 to April 2019, and a significant period was dedicated to John Lewis as Retail Manager from August 1990 to May 2017, including a role as Proprietor of Riverside Retreat Coffee Bar and Leisure Centre. Mel's educational background includes attendance at Casterton Community College.