Justin Reed has extensive experience in operational leadership, currently serving as the Head of Support Centres and previously as the Operations Workstream Lead at Maximus UK since April 2016. In this role, Justin is accountable for delivering complex KPIs for a government contract, overseeing a team of five Area Assessment Centre Managers. Prior to this position, Justin held various roles at TBS GB Telematic and Biomedical Services Ltd and Barclays, where responsibilities included managing contact centres and operational performance. Justin's educational background includes attendance at Hawthorn High.