Michael W. Smith

Michael W. Smith is an experienced project supervisor currently at Maximus since August 2020, where responsibilities include supervising customer service representatives, evaluating job performance, and partnering with Human Capital on personnel actions. Prior to this role, Michael served as the Director of Operations at The River Church from October 2011 to May 2023, focusing on motivating at-risk youth. Michael's background includes positions such as Call Center Supervisor at Inktel Contact Center Solutions, Team Manager at EmblemHealth and Alorica, and Senior Team Lead at BellSouth Telecommunications Inc., with a consistent track record of coaching, developing teams, and ensuring quality customer service. Earlier experience includes teaching as a substitute teacher for Miami-Dade County Public Schools. Michael holds education from Nova Southeastern University and Miami Dade College.