Molly Pike is a skilled Customer Success Analyst at Maximus since November 2022, where responsibilities include managing project backlogs and analyzing defects and business requirements for the internal product Connection Point. Previous experience includes roles as a Business Analyst and Provisioning Admin within the Project Management Team, focusing on report development and system access for over 1000 staff members. Prior to Maximus, Molly worked at Amarr from October 2018 to July 2022, contributing as a Production Clerk and Amarr Commercial Expert, and handling customer interactions as a Retail Sales Representative. Experience in customer service is also highlighted from The Results Companies, where roles included Customer Care Lead and Customer Care Specialist. Molly holds a Bootcamp Certificate in Data Analytics and Visualization from The University of Kansas and an Associate's degree from Neosho County Community College.
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