Florie W.

Florie W. is an experienced Customer Success Manager with a demonstrated history of working in various sectors, including hospitality and retail. Currently serving as a Customer Success Manager - Key Account Manager at May since December 2023, Florie previously held similar roles at Treatwell and Groupe SeLoger, specializing in client retention, product training, and churn management. Prior to these roles, Florie gained valuable experience at Happytal, managing client relationships and satisfaction metrics, and at Bio c' Bon, overseeing a team and improving sales performance. Florie also has a background in recruitment and operations management, having assisted account managers at Mahola Hôtesses and managed a large team at Monoprix. Florie holds a Cabin Crew Attestation from Académie Ilia.