Jamie Brown

Jamie Brown has served at MBNA since June 2003 in various leadership roles, currently holding the position of IVR & Telephony Team Manager. Responsibilities include managing a team of 17 FTEs across contact centers, optimizing scheduling through NICE IEX, monitoring performance via Avaya CMS, and overseeing a blended collections dialler in compliance with Ofcom regulations. Previous roles include Strategic Operations Unit Lead and Workforce Management Unit Lead, focusing on achieving sales and customer service objectives through effective strategic planning and performance monitoring. Jamie Brown has also contributed to Habitat for Humanity as a community volunteer, participating in fundraising events and charity builds in multiple countries including Mozambique, India, Brazil, Thailand, and Mexico. Education was completed at South Wirral High.