Horace Williams

Horace Williams is an experienced IT professional specializing in desk side and service desk support. Currently employed at Mercedes-Benz USA since July 2016, Williams provides technical assistance and resolves complex service requests. Previously at Modivcare from August 2020 to May 2024, Williams excelled as a Service Desk Technician III, where responsibilities included troubleshooting hardware and software issues, managing user accounts, and offering remote support. Education includes an Associate's degree in Computer Network Administration from The College of Westchester. Williams is committed to maintaining technical expertise and implementing best practices within IT systems.