Nicholas D. serves as the Sr. Manager of Customer Services Business Intelligence at Mercedes-Benz USA, leading a team focused on turning data into strategic insights for customer-centric innovation in luxury automotive experiences. With a history of roles including Sr. Manager for Digital Customer Experience and NAFTA IT eCommerce Product Manager, Nicholas has played a pivotal role in overseeing SDLC for web/mobile applications, enhancing enterprise commerce development practices, and spearheading Salesforce marketing infrastructure strategies. During tenure at Mercedes-Benz.io as Head of Engineering, Nicholas managed finance and business operations while improving architectural connections. Previous experience includes leadership positions in CRM and analytics at Look Listen and digital marketing at Family Dollar, complemented by a strong educational background from the University of North Carolina at Charlotte.
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