Nikki Kiefer

Nikki Kiefer possesses extensive experience in customer service and strategic management within the automotive industry, currently serving as the Head of Vans Customer Service & Parts at Mercedes-Benz USA since January 2012. Kiefer's previous roles at Mercedes-Benz USA include General Manager of the Customer Assistance Center and various department manager positions overseeing customer support systems and marketing. Prior to this, experience was gained at Mercedes-Benz Financial Services and DaimlerChrysler AG, where Kiefer focused on process consulting, performance metrics, and HR initiatives. An academic background includes an M.B.A. in International Business from Thunderbird School of Global Management and dual degrees in International Business and German from California State University, Fresno.