Paul Jennings

Paul Jennings has over 29 years of experience in the automotive industry, specializing in customer experience and service operations. Currently serving as the Aftersales Operations Manager at Mercedes-Benz USA since July 2015, Paul has held various roles, including Customer Experience Specialist and Customer Experience Innovation & Strategy Lead - Service. Prior experience includes positions at Mercedes Benz of Boerne and Mercedes-Benz of San Antonio, where Paul worked as a Service Advisor and AMG Expert. Paul Jennings holds a Bachelor of Business Administration in Management and Operations from Abilene Christian University.