Ron Giltrap

Ron Giltrap is a seasoned IT professional with extensive experience in service desk management and technical support. Currently serving as the Service Desk Manager for Bright Horizons since October 2021, Ron provides leadership and escalation support for a team assisting center and corporate customers with various technologies. Prior to this role, Ron accumulated significant expertise at Boston University from April 2006 to February 2022, where responsibilities included managing the IS&T Service Desk and supporting the Boston University Healthway Help Support Desk. Ron's roles at Boston University spanned from Lead Client Support Specialist to Analyst Consultant II, focusing on staffing, technical support, training, and operational oversight for various Learning Management Systems and web applications. Ron holds a B.S. in Accounting from Bentley University.