Catherine Parkes

Catherine Parkes is an experienced escalation specialist at MCAP, where since September 2018, assistance has been provided to homeowners, Business Development Managers, and agents regarding mortgage-related concerns. Recognized as the Top Performer in the Customer Contact Centre for 2019 and an active member of the Borrowers Experience Council and Correspondence Task Group, Catherine contributes to enhancing the homeowner experience and optimizing correspondence processes. Prior to current responsibilities, Catherine served as a Senior Mortgage Servicing Representative and Customer Service Specialist at MCAP from March 2017 to December 2018, and held various roles at Starwood Hotels & Resorts Worldwide from November 2012 to June 2016, focusing on customer service and communication.