Janine Courchesne

Janine Courchesne has extensive experience in operations and customer service management, currently serving as the Manager of Servicing Operations at MCAP since March 2021. Prior to this role, Janine spent over 22 years at Rogers Communications, where responsibilities included managing a team of 397 employees at the Kitchener Call Centre and leading various teams focused on customer escalation and retention. Janine's career began as a Customer Service Representative, providing exemplary service in a high-volume environment. Janine holds a Bachelor Degree in Psychology and Law from the University of Waterloo and attended the University of Windsor.