MCAP
Janine Courchesne has extensive experience in operations and customer service management, currently serving as the Manager of Servicing Operations at MCAP since March 2021. Prior to this role, Janine spent over 22 years at Rogers Communications, where responsibilities included managing a team of 397 employees at the Kitchener Call Centre and leading various teams focused on customer escalation and retention. Janine's career began as a Customer Service Representative, providing exemplary service in a high-volume environment. Janine holds a Bachelor Degree in Psychology and Law from the University of Waterloo and attended the University of Windsor.
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MCAP
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MCAP is an independent Mortgage Finance Company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. Founded in 1981, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a homeowner's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada. MCAP Service Corporation Ontario Mortgage Brokerage #10515 Ontario Mortgage Administrator #11692 MCAP Financial Corporation Ontario Mortgage Brokerage #10600 Ontario Mortgage Administrator #11790