Freedom Mortgage
Noelle M. is an accomplished professional with extensive experience in customer service and operations management. Currently serving as Manager of Servicing Operations Support at Freedom Mortgage since November 2021, Noelle has a strong track record of resolving complex customer escalations and developing tracking procedures for issue resolution. Previous roles at Freedom Mortgage include Supervisor of Escalations and Customer Care Supervisor, where leadership of teams in high-volume environments led to improved performance and customer satisfaction. Prior experience at GEICO as a Medical Claims Adjuster involved evaluating insurance claims and ensuring accurate processing of medical billing, and Noelle also held various leadership and operational roles at S.T.A.R.S and Verizon, demonstrating a commitment to team development and exceeding service level agreements. Educational background includes diplomas in Practical Nursing and Medical/Clinical Assistance from Lincoln Tech and Cittone Technical Institute, respectively.
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Freedom Mortgage
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Operates a full-service mortgage bank that offers services throughout the United States. Assists individuals and families who want to purchase, refinance or cash out on their homes.