Urooj Malik

Urooj Malik is an experienced professional currently serving as an Enquiry Desk Officer at MCB Bank Limited since November 2023, where responsibilities include key holding, signature authority for Home Remittance, IBFT dispute creation, transaction confirmations via SWIFT, and customer interaction for resolving payment issues. Previously, Urooj worked at the State Bank of Pakistan as a Senior Customer Service Executive, managing Home Remittances and processing customer payments, alongside a role as a Customer Service Executive at Hope Revival, providing client support and moderation. Urooj holds a Bachelor of Science in Liberal Arts and Sciences and has a solid educational foundation in biological and physical sciences.