Victor Santos de Lima

Victor Santos de Lima has a range of work experience in the IT industry. Victor is currently employed as a Senior Application Support Analyst at McFadyen Digital, where they utilize tools such as New Relic and Splunk to monitor application performance and troubleshoot issues. Victor is also responsible for implementing and maintaining monitoring and alerting systems. Prior to this, Victor worked at Rappi as a Senior Technical Support Analyst and Application Support Analyst. In these roles, they focused on incident management, problem analysis, and resolution. Victor used tools such as Jira, Amplitude, and Confluence to analyze, scale, and monitor tickets, analyze user logs, and update documentation. Before Rappi, Victor gained experience as an IT Support Technician at both DXC Technology and Tecnocomp Tecnologia e Serviços.

Victor Santos de Lima has a comprehensive education history in the field of Information Technology. Victor began their studies at Senac São Paulo in 2015, where they pursued a degree in Técnico em Redes de Computadores (Computer Network Technician) until 2017. During this time, Victor gained expertise in various aspects of technology. In 2015, they also briefly attended ILAC International College, although no degree or field of study is specified.

After completing their studies at Senac São Paulo, Victor enrolled at Universidade Metodista de São Paulo in 2017. Victor pursued a degree in Gestão em Tecnologia da Informação (Information Technology Management) and successfully completed it in 2019. This program provided him with advanced knowledge and skills in the field of Information Technology.

In addition to their formal education, Victor has obtained several certifications to further enhance their skills. In 2019, they obtained the Scrum Foundation Professional Certificate (SFPC) from CertiProf, demonstrating their proficiency in agile project management methodologies. Later, in 2020, they earned the Kanban Foundation certification, also from CertiProf, showcasing their expertise in this project management framework.

More recently, Victor obtained several certifications in 2021. Victor completed the Lean Six Sigma Yellow Belt Training and Certification from Udemy, further expanding their knowledge of process improvement methodologies. Victor also completed a Basic Excel Training (Office 365/Microsoft 365) from LinkedIn, acquiring essential skills for data analysis and reporting. Additionally, they earned a certification in Agile Work Management: Reports with Agile Charts and Boards, also from LinkedIn, highlighting their proficiency in agile work management practices. Lastly, in January 2021, Victor obtained the White Belt Certification from Udemy, further demonstrating their commitment to continuous learning and professional development.

Overall, Victor Santos de Lima has a robust educational background in Information Technology, including formal degrees and various certifications, positioning him as a knowledgeable and skilled professional in this field.