Jay Oberbroeckling

Jay Oberbroeckling is an accomplished professional with over 20 years of experience in customer success and sales operations. Currently serving as the Director of Customer Success and Sales Platform Operations at McGraw Hill since December 2003, Jay is responsible for overseeing sales processes and customer journeys while implementing strategies to enhance retention and engagement. Previous roles at McGraw Hill include Senior District Manager, where Jay recruited and led a sales team, and Developmental Editor II, managing multiple titles and author communications. Prior experience includes serving as a Defined Benefits Account Administrator at CIGNA Retirement & Investment Services, where Jay maintained pension plans and advised clients on benefits. Jay holds a B.A. in Business Management from Loras College and an Associates Degree in Business Administration from Highland Community College.