Deon Francis

Deon Francis has extensive experience in software support and system administration, currently serving as Software Support Lead at MCIC Vermont, LLC since May 2016. In this role, Deon specializes in Salesforce with a focus on Risk Management Integration, demonstrating expertise in both Lightning and Classic integration. Responsibilities include creating custom objects, managing the incident lifecycle, and establishing organizational hierarchies in Salesforce. Prior roles include System Analyst at Macy's Systems and Technology, where Deon handled desktop support and account administration, and Jr System Administrator at Generation Mortgage Co., where Deon maintained system deployments and secure asset disposal. Additionally, Deon has a background as a System Analyst for Tech Systems/Allied Holdings/IBM, focusing on critical server maintenance and user account management, and as a Field Technician/Consultant at Apex Computer Systems, Inc., providing support for various printers and workstations. Deon holds an education from the Borough of Manhattan Community College.