Dawn Steele

Dawn Steele is a solutions-focused, people-oriented Senior Manager at McKesson Canada, specializing in Customer Care Operations Excellence. With over 15 years of expertise in project management and operational leadership, Dawn has successfully led process improvement initiatives that enhance customer care solutions. Dawn’s PMP certification reflects a commitment to structured execution and effective collaboration across teams. Previously, Dawn held roles such as Team Lead at Innovatia and Director of Design at BKM Research & Development, and has a robust academic background including a BSc (Honours) in Psychology and an MA in Educational Psychology from Dalhousie University. Fluent in both English and French, Dawn is currently focused on optimizing operations excellence through strategic thinking and data-driven approaches.