Demetria J. currently serves as Sr. Director of IT Service Management and Business Technology Operations at McKesson. Previously, Demetria held the position of Lead Director for the Service Management Platform at CVS Health, leading the ServiceNow Operations and Engineering team. Prior experience includes a managerial role in Technology Services Optimization at Deloitte and a 19-year tenure at Takeda, where Demetria advanced through various leadership positions, successfully managing global IT Service Management initiatives and overseeing substantial budgets. Earlier career stages involved roles in systems administration and network analysis at companies such as Mimeo.com, Mueller Industries, and Blue Cross Blue Shield Association. Demetria holds a B.S. in Management Information Systems from Eastern Illinois University and several management certifications.
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