Brenda Doonan

Brenda Doonan is an experienced Service Delivery Manager currently at McMillan Shakespeare (MMSG) since November 2022. Previously, Brenda served as Release and Response Lead at Bendigo and Adelaide Bank from November 2020 to November 2022. A significant part of Brenda's career at NAB, from January 2009 to September 2020, involved various roles including Senior Consultant in Incident Management, Major Incident Manager, and Portfolio Manager, where responsibilities included designing Incident Management processes, managing high-priority incidents, and overseeing a substantial operational budget. Brenda's key achievements include consolidating Service Management teams across NAB Group and implementing ITIL processes to enhance service effectiveness. Brenda holds a Scottish Higher Diploma in Computer Data Processing from the University of the West of Scotland.