Jenifer Lopes Melo

Jenifer Lopes Melo is a customer relationship assistant at MDS Group, having joined in July 2023. Previously, Jenifer worked at GOL Linhas Aéreas Inteligentes as a customer service analyst from January 2018 to September 2022, where responsibilities included managing complaints through the Procon platform. Prior to that, Jenifer served as a senior customer service analyst at Porto from February 2006 to March 2016, focusing on customer support for health and dental products, analyzing and resolving complaints received via various channels. Jenifer holds a technologist degree in Communication from Universidade Cidade de São Paulo, earned between 2007 and 2009.