Nicola Berry

Nicola Berry is an experienced Customer Success Manager at Mears Group PLC since December 2022, previously serving as a Regional Account Manager at Mitie for a brief period. Prior roles at Mears Group PLC include Group Customer Success Manager, where responsibilities encompassed customer function management for the Leeds Contract, emphasizing trend analysis and service delivery. Nicola has also held significant positions at Asda, ENGIE, Nochex, and William Hill, with a strong background in operations management, performance monitoring, and team leadership across various sectors, including healthcare, education, and retail. Demonstrated expertise in managing call centers, achieving KPIs, and resolving customer queries further underscores Nicola's professional capabilities.