Amy Anders is a seasoned professional in customer experience with extensive experience across various roles. Currently serving as Director and Principal CX Advisor at Medallia since August 2019, Amy has also held positions as Principal Experience Consultant and Embedded Expert. Prior to joining Medallia, Amy worked as Senior Vice President of Customer Experience Strategy at UMB Bank from May 2014 to August 2019. Amy's career began at Hallmark Cards, where roles included Customer Experience Manager, Customer Service Leader, Senior Retail Trainer, and District Trainer from June 1997 to May 2014. Academically, Amy holds an MBA from Baker University and a Bachelor of Science in Business Administration/Marketing from Truman State University.
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