Dhrupal Joshi is a Tech Program Manager specializing in Customer Experience and AI, currently leading a team at Medallia since 2021. They focus on implementing CX solutions for enterprise clients through data analytics and automation, enhancing customer satisfaction. Prior to this role, Dhrupal worked as a Medallia Lead Business Analyst at Etech Global Services, where they drove automation solutions and collaborated closely with business units and IT. They have also gained experience in business development during a brief tenure at BlazeClan Technologies and completed internships at Tata Consultancy Services and Reliance.
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