Heather Mitchell is an accomplished professional with extensive experience in customer experience management and project management. Currently serving as the Director of Professional Services at Medallia since April 2021, Heather has previously held significant roles at Confirmit, CustomerSat, MarketTools, CP Research, and Consumer Pulse, where responsibilities included managing large VoC implementations, resource coordination, and developing customer experience programs. Heather's expertise spans various industries such as Financial, Technology, and Insurance, supported by a strong educational background from Henry Ford College. With a commitment to industry knowledge sharing, Heather actively participates in webinars and conferences to stay informed about emerging trends and practices.
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