Shiv Kumar is the Director of Professional Services at Genesys Telecom India Private Limited, where they lead a team of localization engineers and project coordinators. With over 9 years of experience managing multi-site technical communication departments, Shiv has a strong background in customer-facing product documentation, instructional design, and project management. Previously, they held roles at notable companies such as NXP Semiconductors and Motorola India, contributing to the establishment and improvement of technical writing teams and processes. Shiv is recognized for their effective communication skills and their ability to build and motivate high-performing teams.
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