Medallia
Jim Miller is a seasoned professional with extensive experience in customer experience and insights management. Currently serving as a Senior Manager - CX/EX Advisory at Medallia since August 2022, Jim previously worked at Expedia Group as a Senior Insights Manager for Voice of the Customer, where leadership of the Preventable Bad Experiences workstream was a key achievement. Previously, Jim held roles at DAZN Group as Customer Insights Manager, contributing significantly to customer journey mapping initiatives, and at Kindred Group plc as Senior Customer Experience Analyst. Early career experience includes an internship at HEINEKEN. Jim holds a Bachelor of Arts (B.A.) in History and Sociology from The University of Manchester.
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Medallia
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Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.