Medallia
Venkat Maddali leads the Strategy and Execution of Medallia's Global Site Reliability Engineering (SRE), Observability (O11Y), and Production Services (Developer Productivity, SDLC Pipelines, Automations) divisions within the CTO Organization. His teams span across the United States, Argentina, the European Union, Australia, and India. With a strategic focus on reliability, observability, and developer experience, Venkat ensures the seamless performance of Medallia’s infrastructure—enabling the company to consistently deliver exceptional experiences to customers worldwide, without compromise.
His mission is clear: to ensure both Commercial and FedRAMP High systems operate with maximum uptime and efficiency, while remaining cost-effective.
He brings in previous experience as a Senior Director at ICE Mortgage Technology, ICE, and Ellie Mae. With a background in Systems Analysis and Programming, Venkat has expertise in Observability, Service Operations, and Incident Management.