Medallia
Venkat Maddali leads the Strategy and Execution of Medallia's Global Site Reliability Engineering (SRE), Observability (O11Y), and Production Services (Developer Productivity, SDLC Pipelines, Automations) divisions within the CTO Organization. His teams span across the United States, Argentina, the European Union, Australia, and India. With a strategic focus on reliability, observability, and developer experience, Venkat ensures the seamless performance of Medallia’s infrastructure—enabling the company to consistently deliver exceptional experiences to customers worldwide, without compromise.
His mission is clear: to ensure both Commercial and FedRAMP High systems operate with maximum uptime and efficiency, while remaining cost-effective.
He brings in previous experience as a Senior Director at ICE Mortgage Technology, ICE, and Ellie Mae. With a background in Systems Analysis and Programming, Venkat has expertise in Observability, Service Operations, and Incident Management.
Medallia
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Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.