Daniela Carrasco

Daniela Carrasco possesses extensive experience in Customer Success Management across multiple organizations, with a focus on strategic planning, team leadership, and data-driven initiatives. Currently serving as the Manager of Customer Success at Medely, Daniela manages a team of Account Managers and has successfully increased net revenue retention and product adoption through the development of customer lifecycle playbooks and health score systems. Prior roles include managing Customer Success teams at Wix.com and Knock Rentals CRM, where Daniela implemented strategies that led to significant growth in product adoption, upsells, and renewals. With a robust background in creating scalable processes and collaborating with cross-functional teams, Daniela's career is further complemented by earlier positions that involved training and event marketing at St. Jude Children's Research Hospital and various internships in media production. Daniela holds a Dual Bachelor of Arts in Communication Studies and Journalism & Media Studies from the University of Nevada-Las Vegas.