Ashley Wilber

Senior Customer Success Manager, Strategic at Mediafly

Ashley Wilber has a diverse work experience with a focus on customer success and sales roles. Ashley is currently working at Mediafly as a Senior Customer Success Manager, where they have been since September 2022. Prior to this, they held the position of Customer Success Manager and Renewal Specialist at the same company.

Before joining Mediafly, Ashley worked at The Gwen, a Luxury Collection Hotel, Chicago, where they served as a Group Sales Manager from October 2018 to October 2019. During their time there, they were part of a team that achieved significant accomplishments, including being named the Marriott Hotel of The Year for Distinctive Luxury - US Franchise and increasing RevPAR by 24.3% year over year.

Ashley also gained valuable experience at Expedia, Inc., where they held the roles of Associate Market Manager and Market Associate from June 2017 to September 2018. In addition, they worked at The Ritz-Carlton Hotel Company, L.L.C. as a Business Travel Sales Coordinator and Front Desk Agent from June 2015 to April 2016.

Ashley'searly career includes positions at Wild Dunes Resort by Destination Hotels & Resorts, where they worked as a Reservations Sales Agent, Guest Service Agent, and Front Office Intern from 2012 to 2014.

Throughout their career, Ashley has demonstrated strong skills in customer success, sales, and revenue growth.

Ashley Wilber attended the College of Charleston from 2009 to 2013, where they obtained a Bachelor of Science (B.S.) degree in Hospitality Administration/Management.

Links

Timeline

  • Senior Customer Success Manager, Strategic

    August 1, 2023 - present

  • Senior Customer Success Manager

    September, 2022

  • Customer Success Manager

    September, 2021

  • Renewal Specialist

    December, 2020

  • Sales Executive

    November, 2019